About this service
Know who your customers are, but not always what actually drives their decisions?
I help B2B companies better understand their target customers: their problems, priorities, motivations, objections, needs, and buying considerations and turn those insights into practical buyer personas your marketing and sales teams can use.
Instead of building personas around demographics and job titles alone, I focus on the information that actually helps you communicate and market more effectively.
I can develop buyer personas from the ground up or help validate and improve the personas and customer knowledge you already have.
🔧 Buyer Personas & Customer Research Services
• Ideal Customer Profile (ICP)
Define the types of companies that are the best fit for your product or service based on factors such as industry, company size, needs, use cases, and business situation.
• Buyer Persona Development
Build practical profiles of the people involved in the buying process — including their roles, responsibilities, priorities, challenges, motivations, and needs.
• Customer Pain Points
Identify the problems, frustrations, inefficiencies, and challenges that can create demand for your solution.
• Motivations & Desired Outcomes
Understand what each buyer is ultimately trying to achieve and what a successful outcome looks like from their perspective.
• Buying Triggers
Identify the situations, changes, or events that can cause a potential customer to start looking for a solution.
• Objections & Barriers
Explore what could prevent a buyer from moving forward — from price and perceived risk to internal resistance, competing priorities, or uncertainty about the solution.
• Buying Committee Analysis
Understand the different people involved in a B2B purchase and how their priorities may differ.
A CEO, technical buyer, department leader, and end user might all influence the same purchase — but they can have very different reasons to care.
• Customer Interviews
When existing customers are available, I can use structured interviews to better understand why they chose your solution, what problems they were trying to solve, what alternatives they considered, and what ultimately influenced their decision.
• Desk & Market Research
Use available customer, competitor, market, website, review, and other relevant information to build a stronger understanding of your audience.
• Persona-Based Marketing Recommendations
Translate the research into practical recommendations for your messaging, content, and marketing — so the personas don't simply sit in a document.
My approach
I don't believe a useful B2B buyer persona is:
“Marketing Manager, 38, enjoys travelling and drinks coffee.”
It should help answer:
Who are we trying to reach?
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What are they responsible for?
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What problems and priorities do they have?
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What motivates them to look for a solution?
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What might stop them from buying?
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What do they need to understand and believe before choosing us?
This gives your marketing and sales teams a clearer picture of who they're communicating with and what actually matters to those buyers.
Hinnoittelu
Esimerkkejä hinnoittelusta. Lopullisesta hinnasta ja työn laajuudesta sovitaan, kun olet ottanut yhteyttä freelanceriin.
Buyer Personas & Customer Research Package
The exact package can be adapted depending on the number of buyer personas, available customer information, research required, and whether customer interviews are included.
The service can include:
- Kick-off meeting
- Existing customer and marketing material review
- ICP development or refinement
- Market and desk research
- Customer interview planning
- Customer interviews, if applicable
- Buyer persona development
- Roles and responsibilities
- Customer problems and pain points
- Priorities and motivations
- Desired outcomes
- Buying triggers
- Objections and barriers
- Buying committee analysis
- Decision criteria
- Persona-specific messaging opportunities
- Content and marketing recommendations
- Persona documentation
- Presentation / handover
- One revision round
What you receive
You receive practical buyer personas based on the information that matters for B2B marketing and sales, not generic customer profiles.
You'll have a clearer understanding of:
Who your best customers are
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Who is involved in the buying decision
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What problems they are trying to solve
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What motivates them to act
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What might prevent them from buying
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What your marketing needs to communicate
These insights can then become the foundation for your positioning, messaging, content strategy, campaigns, sales materials, and content creation.
If you need help turning the customer insights into marketing, I can also support you through my Messaging & Positioning, Content Strategy, and Content & Copywriting services.
hinta alkaen500 € / projekti
Palvelun ehdot
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